1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

2. Return Eligibility

To qualify for a return, the item should be unworn, unwashed, unused and in its original condition, with original tags and packaging where reasonably applicable. Proof of purchase or the order number is required.

3. How to Request a Return

Before sending anything back, email service@zyrenvo.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.

4. Return Address

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so. Once a return request is approved, we will provide the appropriate return warehouse address and return instructions.

5. Return Shipping Costs

Preference-Based Returns

Customers are responsible for return shipping costs for preference-based returns, such as a change of mind, style preference or ordering the wrong size, unless applicable law requires otherwise.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, incorrect or materially different from the product description, we will provide an appropriate replacement, refund or return solution at no additional return cost to the customer where the issue is attributable to us.

6. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.

7. Exchanges

If you need a different size or item, contact customer support. Depending on inventory and the circumstances, we may recommend a return followed by a new order rather than a direct exchange.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible. We can only accommodate cancellation before fulfillment or shipment when operationally possible. Once the order has been dispatched, the Return Policy applies.

Official Business Information

Zyrenvo™ is owned and operated by Shanghai Feiling Network Technology Co., Ltd.