1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from delivery time. During unusually busy periods, we will communicate material delays where reasonably possible.

2. Estimated Delivery Time

Estimated standard delivery is typically 7–15 business days after dispatch. Delivery times are estimates and may vary due to destination, carrier operations, customs procedures, weather, public holidays, regional restrictions or other circumstances outside our direct control.

3. Shipping Fees

Shipping charges are displayed at checkout before you place your order. If free shipping or a free-shipping threshold is available, the qualifying conditions will be shown on the website or during checkout.

4. Fulfillment & Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. The shipment origin may therefore differ from our registered business address.

5. Tracking

Once your order has shipped, tracking information will be provided where available. Carrier systems may require additional time before the first tracking event appears.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed after fulfillment has begun or after the parcel has been handed to the carrier.

7. Delayed, Lost or Unusual Tracking

If tracking has not updated for an extended period, your parcel appears to be lost, or there is another delivery problem, contact service@zyrenvo.com with your order number.

A “Delivered” scan does not automatically prevent us from reviewing a delivery issue. Please contact us with the relevant order details if you believe the parcel was not actually received.

8. Customs, Duties & Taxes

Where import duties, taxes or customs charges apply, the amount and responsibility may depend on the destination and applicable law. Any charges known to be collected at checkout will be shown before payment.

Official Business Information

Zyrenvo™ is owned and operated by Shanghai Feiling Network Technology Co., Ltd.